A critical incident is an incident with the potential to overwhelm an individual’s usual ability to cope.
From a person-centred point of view, it is the subjective reaction that determines the impact and not the event itself; how individuals label, assign meanings to, or are disrupted physically and psychologically by an event will contribute to whether it is experienced as a ‘critical’.
Examples of critical incidents that could be experienced in an operational environment include, but are not limited to:
Death of a colleague
Death of a child
Failed rescue operation
Terror attack/PLATO responses
Involvement in a series of potentially critical incidents over a short period of time
Incidents which have a personal connection (e.g. victim known)
A murder scene, suicide or witnessing of a violent crime
Incidents involving operational difficulties (e.g. flashover, firearms/ near misses or contamination, handling a survival call)
Incidents which have heightened media attention or public response
Incidents involving people suffering from abuse and/or neglect
Example of critical incidents that may be experienced in a non-operational environment include, but are not limited to:
Serious breach of trust
Road traffic collision
Childhood sexual exploitation
Near miss/close calls
Significant business failure/financial loss
CrISIS facilitates continued organisational performance throughout and beyond incidents that would otherwise threaten the mental health of your people and thus, business continuity.
We'd love to answer any questions that you may have about CrISIS and how it can help you.
Drop us a line using the form and one of our CrISIS Coordinators will be right with you!
You can also email us directly or call us.