Understanding Trauma is key to successful service delivery…

This remarkable and informative course provides colleagues with a working knowledge of posttraumatic stress and the behaviour of those affected by trauma, in order to help them deliver trauma-informed and effective services…

  • Improve outcomes for service users enduring the effects of psychological trauma by empowering staff with a ‘trauma-informed’ approach to service provision.
  • Improving organisational outcomes by optimising service user/staff communications.
  • Improve safety outcomes for staff dealing with aggressive behaviour displayed by service users in crisis.

The whole day was absolutely brilliant . The trainer kept everyone engaged throughout. I would recommend this course to anyone dealing with vulnerable people. Excellent !

Emma(Housing Support Officer)

By the ended of the course, delegates will have an understanding and working knowledge of…

  • Mental health issues and comorbidities
  • Posttraumatic stress as a disorder
  • Adverse childhood experiences
  • Critical incidents
  • Barriers in to service provision and engagement
  • Posttraumatic stress – mechanism of injury
  • Activity cycles and re-activation
  • The person-centred approach
  • Communication with service users in crisis and the ‘STOP’ method
  • ‘Trauma-informed’ service provision

‘Very informative and very well presented. I think all frontline staff would benefit from this training.’

Stephen
(Neighbourhood Warden)

TO BOOK THIS COURSE FOR YOUR ORGANISATION OR FIND OUT MORE PLEASE CONTACT US USING THE FROM BELOW:

The duration for this course is 6 hours, and delegates are limited to 12.