Critical Incident Stress Intervention & Support


Critical Incident Stress Intervention & Support (CrISIS) is a psychosocial, systematic and integrative system for supporting those who have been adversely affected or overwhelmed following a stressful or traumatic experience. An evidence-informed and evolutionary system of psychological first aid, CrISIS represents a new approach, which considers the subjective reactions of individuals above the nature of the actual incident experienced.

The truly person-centred approach of CrISIS enables the provision of support across a broad spectrum of critical experience and thus provides a functional system which is applicable in many sectors and environments.


CrISIS isn’t a form of counselling or therapy – rather, it is simply a powerful psychosocial approach to humanely supporting distressed people when something bad has happenned to them. Because CrISIS is a truly person-centred approach to supporting people, its components can be applied across a very broad range of settings, including, but not limited to

  • Voluntary agencies
  • Business
  • Social services
  • Emergency services
  • Post terror/disaster recovery
  • Social support groups
  • Coaching
  • Clinical services
  • Local government
  • Criminal justice
  • Travel industry
  • Manufacture
  • Construction
  • Retail



CrISIS Continuum

A supportive and evaluative psychological ‘first-aid’ process for people applied following a critical incident. Indicators of a peritraumatic reactions at this stage may initiate further interventions within the framework of the CrISIS protocol (not necessarily in a linear fashion).

CrISIS Decompression

A short interactive process conducted shortly after a critical incident (usually within 12 hours). It is a phased, structured conversation, designed to facilitate communication, and optimise the exchange of contextual and factual information amongst a group of people who share one or more homogenous factor(s) in relation to the critical incident.

Facilitating the transference from a heightened state of arousal to inactivation, CrISIS Decompressions also provide an opportunity to evaluate stress and peritraumatic reactions, and support identity transition

CrISIS Briefing

A longer, more detailed and more directive interactive support process, CrISIS Briefings are conducted with a group of people who share at least one homogenous factor and experienced roughly the same level of exposure to a critical incident.

A phased & structured discussion designed to maximise informational exchange, cathartic ventilation of emotional charge and the integration of emotionally charged data. Usually applied 24-72 hours’ post-incident, sometimes 5 -10 days later, or longer after major, more protracted critical incidents (3-4 weeks).

CrISIS Demobilisation

A large-scale and concurrent CrISIS Decompression process applied when responsders are been released from operations at a major incident such as a disaster that requires a significant commitment of resources.

The CrISIS Demobilisation serves a secondary function as an evaluation & triage opportunity to ensure that individuals who may need assistance are identified promptly and given appropriate support.


A Multi-Agency Support System which can be initiated during or immediately after a major incident requiring abnormal amounts of resources from all responder agencies and presents a credible threat to business continuity.

CrISIS MASS operations maximises data exchange and integration within a coordinated chronological framework of CrISIS Briefings, enabling responders to gain a greater understanding of their role within the ‘big picture’ and to make greater sense of their experiences amongst the wider context.


CrISIS Facilitators are not therapists or counsellors – rather, they are Peers and volunteers who have demonstrated trustworthiness, discretion and non-judgmental values, and are suitably placed to support their colleagues or service users in difficult times.

All CrISIS Facilitators begin their journey by succesfully completing the CrISIS Facilitator workshop (Level 1). This equips them with the knowledge and skills required to provide safe and effective psychosocial support for individuals, in-line with the evolutionary framework of the CrISIS Continuum. This foundation provides opportunity for delegates to learn an array of skills that will also help.

At this point delegates will become part of the growing international CrISIS Network, and abel to draw upon resources and support from other CrISIS Facilitators across the world!

Those CrISIS Facilitators who have provided demonstrable competence in the use of the CrISIS Continuum then have the opportunity to progress with development through the hierarchical system of qualification, competence and responsibility provided by the integrative nature of the CrISIS system, which includes progression on towards facilitating group CrISIS interventions, such as CrISIS Decompressions and CrISIS Briefings.



Further developmental bolt-on workshops are available for those CrISIS Facilitators who wish to become CrISIS Coordinators within their organisations. Those succesfully completing the 2 day  CrISIS Coordinators Workshop will gain the knowledge and understanding requried to safely and effectively undertake not only CrISIS team management, but also facilitate CrISIS Demobilisation and CrISIS MASS operations.

Book Your Online CrISIS Workshop Now!

The restrictions placed upon us by Covid-19 have been far reaching, and in order to support people during what is a difficulttime for many, we are now able to provide CrISIS Workshops live online. 

If you have responsibility for the wellbeing of other people, then the CrISIS Facilitator (Level 1) workshop will be invaluable!


  • Facilitates an immediate response
  • Applicable in diverse settings
  • Culturally responsive peer support model
  • Non-diagnostic and non-judgmental
  • Evidence informed
  • Theory driven
  • Based on empirical philosophy
  • Functional, memorable and practical model
  • Prompt & effective identification of those needing support
  • Assures organisational resilience
  • Supports business continuity 
  • Non-intrusive approach
  • Increased mental health buy-in
  • Fulfils legal & moral obligations – duty of care
  • Save money through sickenss absence
  • Cut losses caused by presenteeism


What is CrISIS?


Critical Incident Stress Intervention & Support (CrISIS) is a psychosocial and integrative system of helping people when they have experienced a potentially overwhelming event or situation.

CrISIS provides an immediate and effective response to stress and trauma, helping to prevent a decline into poor metal health and supporting resilience.

The psychosocial nature of the CrISIS system means that ordinary people can be trained as Facilitators, in order to help other people in their organisations or social groups, providing immediate and effective ‘Peer Support’

In short, CrISIS Facilitators provide a supportive and humane response to the emotional and psychological needs of a fellow human beings when something bad has happened to them.

Who delivers CrISIS?

CrISIS Facilitators are not clinically trained therapists or counsellors.

Rather, they are Caring professionals, Peers and volunteers who have demonstrated trustworthiness, discretion and non-judgmental values, and are suitably placed to support colleagues and dependents in difficult times.

CrISIS Facilitators are equipped with a credible and robust tool-set with which to provide an effective support system for colleagues or service users in distress or psychological crisis.


When can CrISIS be used?

CrISIS can be used by trained Facilitators upon first contact with someone in distress or crisis.

Uniquely, it can be facilitated both during and following a critical incident, and also to provide ongoing support.

By training as CrISIS facilitators, your people will be able to spot the signs of traumatic reactions, and have the skills with which to provide effective support right there on the spot.

What is a 'critical' incident?

Any event, incident, situation or occurrence that has the potential to overwhelm a person’s natural coping abilities can be considered a critical incident.

This definition allows us to consider life events or situations that are not usually associated with trauma, and support people throughout a range of situations, such as (but not limited to);

  • Financial loss
  • Relationship closure
  • Breach of trust
  • Bullying
  • Childbirth
  • Job loss
  • Illness
  • Military combat
  • Accidents
  • Terror attacks
  • Disaster
  • Sudden bereavement
  • Violence
  • Crimes of a sexual nature

This is not an exhaustive list, it must reconsider that what is ‘critical’ is unique and subjective to the individual who experiences something bad. Regardless of the event or incident believed to be causal in someone’s distress, CrISIS can help.


Is CrISIS a form of therapy?

No, CrISIS interventions are a form of psychosocial support and therefore considered to be non-clinical.

The CrISIS system is simply an evidence-informed system for lay people and peers to facilitate a supportive and powerful interventions, in order to enhance recovery following a bad experience, and help prevent a decline into poor mental health and posttraumatic stress.

CrISIS isn’t;

  • Counselling
  • Psychotherapy
  • Treatment
  • Labelling
  • Diagnostic
  • Debriefing

A key difference between CrISIS and therapy, is that CrISIS Facilitators do not attempt (in any way) to interpret what is happening for the person they are supporting – there is no diagnostic approach, and CrISIS Facilitator's do not apply any form of clinical treatment.


In what sectors is CrISIS useful?

CrISIS is useful wherever there are people, although the following sectors are areas in which CrISIS may be particularly useful;

  • Voluntary agencies
  • Business
  • Social services
  • Emergency services
  • Post terror/disaster recovery
  • Social groups
  • Clinical services
  • Local authorities
  • Criminal justice
  • Travel industry
  • Manufacture
  • Construction
  • Retail
What are the strengths of CrISIS?

CrISIS has many strengths, here are a few to consider;

  • Facilitates an immediate response for people in distress
  • Applicable in diverse settings
  • A culturally responsive peer support model
  • CrISIS is non-diagnostic and non-judgmental, and therefore helps reduce stigma
  • Evidence-informed and developed from real-world crisis situations
  • Theory driven, providing a solid and credible system of supporting people
  • CrISIS has its roots in Aristotelian philosophy, giving the system an extraordinary academic lineage
  • The modular system of CrISIS provides a functional and memorable model, easily applied in any crisis situation
How long does it take to train a CrISIS facilitator?

CrISIS Facilitators are initially trained over the course of a 2 Day interactive (Level 1) Workshop, online or in the classroom.

By the end of the Level 1 workshop, delegates will;

  • Know how to communicate with distressed and traumatised people
  • Know how to spot and understand the signs of a traumatic reactions
  • Know how to provide a conversational intervention to help someone cathartically ventilate emotional charge
  • Know how to physically and psychologically stabilise an individual in distress, to help restore function and safety
  • Know exactly what type of information to provide to help support the recovery of someone in distress
  • Know how to provide ongoing support for people in distress, and how to look after themselves when they need help.

Further Facilitator development to levels 2, 3, 4 & 5 occurs during bolt-on 1-day workshops

Once you have trained your CrISIS team, your organisation will have an immediate and effective resource with which to support mental health in the workplace.

How many delegates are allowed per workshop?

Ideally, we would look to train 12 people during the 2 Day Workshop, though we can vary numbers. Due the nature of the learning process, we do like to ensure that we have even numbers of delegates for partnership exercises.

How much does a crisis workshop cost?

It costs just £500 per delegate to undertake the CrISIS (level 1) 2 day Workshop, with discounts applied for organisations booking 6 or more places.

Subsequent 'bolt-on' 1 day workshops (Levels 2, 3, 4, 5) cost just £250 per delegate, with discounts applied for organisations booking 6 or more places.

SME’s etc. may have fewer delegates, and that’s fine, and we can charge accordingly.

As we are an ethical organisation, we apply discounts for Armed Forces Charities and voluntary Sector organisations.


Are there any extra costs?

No, there are no hidden or extra costs if booking online workshops, however expenses may be agreed prior to delivery of a workshop if delivered in a classroom setting.

You may also wish to consider future competence through CPD days which we’re happy to discuss with you.


How can I book a crisis workshop?

You can get in touch with us via our contact form on this website, email or you can call us on +44 01623 700320.

We're always happy to hear from people and we'd be glad to help you or your organisation become part of the CrISIS Network.

Learn more

We'd love to answer any questions that you may have about CrISIS and how it can help you.

Drop us a line using the form and one of our CrISIS Coordinators will be right with you!

You can also email us directly or call us.