Critical Incident Stress Intervention & Support
Critical Incident Stress Intervention & Support is a psycho-social, systematic and integrative system for supporting those who have been adversely affected or overwhelmed following a critical incident.
It is applied by our highly trained facilitators, providing a coherent and evidence-based system of assisting people and enhancing recovery from critical incident stress.
Applied and developed in the aftermath of the London terror attacks of 2017 and the Grenfell Tower disaster, CrISIS™ represents an evolutionary development in resolving psychological trauma following a critical incident.
Unlike older, outdated systems such as Trauma Risk Management, CrISIS™ provides evidence-based and effective recovery for those who have suffered a traumatic reaction, rather than simply identifying people in distress for outside referral.
Your people need to have confidence in those commissioned to help them
…because we’ve ‘been there’, we tend to be more trusted than normative counsellors or psychiatrists
To date, our CrISIS team has provided effective support in the aftermath of a number of major incidents and all of our facilitators have emergency service and military backgrounds, so understand better than most the difficulties your people and organisation can face during and following a critical Incident.
The tragic killing of PC Keith Palmer and a number of innocent civilians at the hand of Khalid Masood at Westminster Palace resulted in a great deal of distress for officers involved in the incident.
Mobilised quickly after the attack, we were able to provide effective trauma support in a situation which had the added and awful caveat of the loss of a colleague in highly public circumstances.
Key officers involved in the attack and its aftermath were provided with 1-1 CrISIS™ interventions in order to resolve their traumatic reactions prior to the need for clinical referral.
All officers receiving CrISIS™ interventions returned to work their very next duty shift save one, whose physical injuries prevented it.
Mobilised to support responders involved in the second major terror attack of 2017 in London, our CrISIS™ team responded quickly following the multi-zoned, multi-agency, and multiple-fatality incident.
Our experts advised senior commanders regarding a progressive and highly co-ordinated CrISIS recovery operation, utilising our Multi-Agency Strategic Support (MASS) protocol.
Following the initial MASS operation, Our CrISIS™ facilitators provided 1-1 support for those who were assessed to be enduring trauma as a result of their involvement in the attack, including 999 Call Handlers who had received survival calls from members of the public who were at the time being attacked themselves.
Our CrISIS™ team mobilised to provide support for responders immediately following the emergency phase of what was arguably London’s greatest disaster for many years.
After strategic consultation, we carried out psychological assessments of officers involved, followed by a highly-structured process of multiple and concurrent group crisis interventions.
Individuals identified through full psychological assessment and CrISIS™ protocols found to have suffered a traumatic reaction were then provided with further 1-1 support, and returned to active duty within 28 days of the incident taking place.
1-1 Support was also provided for senior Incident commanders, in order to ensure that they could continue to function optimally, thus assuring business continuity at a crucial time of organisational strain.
Grenfell was itself a challenge due to its ongoing nature throughout the victim recovery phase, and we were able to provide support to professionals from the Disaster Victim Identification (DVI) teams and forensic anthropologists involved in the recovery operation.
Advice and guidance were provided to maximise psychological well-being within the inner cordon of Grenfell Tower, which included guidance on working conditions and welfare provision during very challenging operations.
Levels of sickness due to mental health issues fell in the aftermath of the incident, and our CrISIS™ team members were awarded commendations for their effectiveness.